Lessons Learned from the Mouse

While subbing one day I discovered this wonderful book, Lessons Learned from the Mouse, written by Dennis Snow, who worked for many years at Disney World. He shares some of the secrets to what makes Disney World and Disneyland such magical and happy places. Have you ever seen any grouchy employees at these places? Nope. Here are some of the things that are emphasized to their employees--lessons that can be applied in any job:

1. Never let backstage come onstage.
2. There are no stupid questions--ask what's behind the question.
3. Little wows add up.
4. Have fun with your job--no matter how miserable you feel.
5. Don't be a customer service robot.
6. Pay attention to details.
7. Never ever say "That's not my job"--don't even think it.
8. Everyone has a customer--treat employees that way you would have customers be treated.
9. What ticks off customers?--then do something about it.
10. Take responsibility for your own career.

I really recommend this book. It offers some creative ways of enhancing your job.

http://www.amazon.com/Lessons-Mouse-Applying-Secrets-Organization-ebook/dp/B008YHUC8G/ref=sr_1_1?ie=UTF8&qid=1422567169&sr=8-1&keywords=lessons+learned+from+the+mouse